Customer Service

James Uncle – Booking & Cancellation Policy

1. Booking Confirmation

• All bookings require a minimum ₹200 advance / visit charge.

• The advance will be adjusted against the final bill.

2. Cancellation by Customer

• If cancelled before provider dispatch, the advance will be refunded (after deducting processing fee).

• If cancelled after provider dispatch, or if the customer does not answer calls / denies the booking, the advance will not be refunded and the visit charge will be fully applicable.

3. Cancellation by James Uncle

• If a provider is unable to attend due to illness, emergency, or other unavoidable reasons, the customer will receive a full refund or an alternative provider will be arranged.

4. No-show (Customer Absent)

• If the provider reaches the location but the customer is absent / denies the booking, the visit charge will be fully applicable and the advance will not be refunded.

• Customers with repeated no-shows may be blacklisted from future bookings.

5. Respect for Service Providers

• James Uncle ensures safety, respect, and travel allowance for all enlisted providers.

• If a customer is absent, James Uncle will cover the provider’s conveyance allowance and later claim it from the customer.